• Status: Active
  • Sector: Communications and Networking
  • Technology: Artificial Intelligence
  • VC Partner Firm: Costanoa Ventures; Microsoft Ventures; True Ventures

Directly’s game-changing combination of human and artificial intelligence brings together automated answers, expert users, and company agents in a single conversational flow. Directly has secured blue chip customers such as Samsung, Microsoft, SAP, LinkedIn, Republic Wireless, and AirBnB. Directly customers increase CSAT to an average of 93 percent, reduce response times to 2-3 minutes across digital channels, and reduce support costs by an average of 65 percent. Directly was founded in 2011 and headquartered in San Francisco, CA.


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